Refund Policy

Thank you for choosing WE VAPE. We strive to provide our customers with high-quality products and services. This refund policy outlines the terms and conditions for requesting refunds on purchases made through our website or other sales channels. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

1.1 Physical Products: We offer refunds on physical products within 7 business days from the date of purchase. To be eligible for a refund, the following conditions must be met: a) The item must be unused, in its original packaging, and in the same condition as when received. b) Proof of purchase, such as an order number or receipt, must be provided. c) The product must not be listed as non-refundable or final sale.

2. Refund Process

2.1 To request a refund, please contact our customer support team by or through WhatsApp 050-4554748. Provide the following information: a) Your full name and contact details. b) Order number or receipt. c) Reason for the refund request.

2.2 Upon receiving your refund request, we will review it and determine its eligibility based on the conditions stated in Section 1. If approved, we will initiate the refund process.

2.3 Refunds will be issued using the same payment method used for the original purchase. Please note that it may take several business days for the refunded amount to appear in your account, depending on your payment provider.

3. Exceptions and Disputes

In certain cases, exceptions to this refund policy may be made at our sole discretion. We reserve the right to refuse refunds if we suspect fraudulent activity or violation of our terms and conditions.

If you have any disputes or concerns regarding our refund policy or a refund request, please contact our customer support team for assistance. We will make every effort to resolve the issue promptly and fairly.

4. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

By making a purchase from, you acknowledge that you have read, understood, and agreed to the terms and conditions of this refund policy.

If you have any questions or require further clarification, please don't hesitate to contact our customer support team.